Questions to Ask When Hiring a Home Care Agency

Directions: When looking for an agency to provide professional caregivers, ask the following questions before making any agreement with the agency.

Questions Answers / Notes
What type of agency is this?
Home Care Employment
Registry / Broker Independent Contractor

Notes
Does the agency accept the responsibility for any of the following with regards to its staff?
Screening Training
Insurance Supervision

Notes
How long as the agency provided this kind of care?
Notes
How does the agency screen and select caregivers for an assignment?
Notes
Does the agency hire independent contractors?
Yes No

Notes
What of the following are conducted with all employees? How often?
References Verified Drug Testing
Criminal Background Screen

Notes
Who helps our family develop an individualized plan of care? Is he/she a licensed health care professional?
Notes
How are emergencies handled outside of business hours?
Notes
How are services monitored? Does a registered nurse make regular visits? How often?
Notes
Does the agency follow sound business policies by withholding appropriate taxes, providing worker?s compensation and other benefits?
Notes
Does the agency manage all payroll and employee-related matters?
Notes

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